Refund & Cancellation Policy
Customer satisfaction is important to us.
Cancellation by Customer
If you cancel your booking:
- More than 30 days before arrival – Full refund (excluding bank/payment charges)
- 15–30 days before arrival – 50% cancellation charge
- Less than 15 days before arrival – No refund
Different conditions may apply for hotels, train tickets, flights, or special event bookings.
No Show
Failure to arrive without prior notice will be treated as a no-show, and no refund will be provided.
Cancellation by Go Holiday Tours
If we cancel your tour due to unforeseen circumstances, you may choose:
- A full refund
- An alternative tour
- Rescheduling to another available date
Weather Conditions
Certain activities such as whale watching, hot air ballooning, rafting, and safaris may be cancelled due to weather or safety reasons.
Whenever possible, we will reschedule the activity or offer a suitable alternative.
Refund Processing
Approved refunds are generally processed within 7–14 business days, depending on the payment method.
